This Privacy Policy describes how PureAlign Labs ("we," "us," or "our") collects, uses, and protects information when you use the PureAlign Doctor mobile application and the related web portal (the "Service"). The Service is intended exclusively for licensed dental professionals who have an existing service relationship with PureAlign Labs as their dental laboratory.
PureAlign Doctor is a business-to-business tool. We provision accounts only for dentists who have engaged PureAlign Labs to manufacture clear aligners, retainers, or other orthodontic appliances for their patients. Patients do not use this app directly. Doctors interact with their patients through their own clinical channels outside this Service.
When PureAlign Labs creates your account, we store: your name, clinic name, contact email, contact phone number, and a login credential. This information comes from the service agreement you signed with PureAlign Labs; we do not collect it from you through the app itself.
You submit information about cases you send to our laboratory: patient identifier (chosen by you, typically a first name or pseudonym you use in your practice), treatment notes, prescriptions, intraoral scan files (STL or PLY), and photographs of teeth or other clinical reference images. Patient identifying details such as full legal name, date of birth, address, or government identifiers are not requested by our system; you should not enter them.
Messages, voice recordings, and photographs you send to our lab staff through the in-app messaging feature are stored so that lab staff can read and respond.
We log timestamps of certain actions (logins, case submissions, message sends, delivery requests) for operational and audit purposes.
For push notifications we store a device push token issued by Apple Push Notification service or Firebase Cloud Messaging. This token allows us to send notifications to your device; it is not used for tracking or advertising. You can disable notifications from your device settings at any time.
The Service includes AI-assisted features. They run only when you use them; nothing is sent automatically:
We send only the data needed for the request you initiated. These requests are made through our own server, so Google receives the content but not your login details or device identifiers. Google's handling of API data is governed by the Google APIs Terms of Service and the Gemini API additional terms.
If you open the Service from inside Telegram or choose to link your Telegram account, we store your numeric Telegram user ID so you can sign in without a password next time. We do not read your Telegram messages or contacts.
We use the information you provide solely to:
We do not sell, rent, or otherwise share your information or your patients' information with any third party for advertising or any unrelated purpose.
The information you submit is shared only with PureAlign Labs personnel involved in producing your case (technicians, designers, quality control, shipping, finance) and with our infrastructure providers acting on our behalf:
Each of these providers is bound by their own privacy commitments. We do not transfer your data to any other party except where required by law.
We retain case data for the duration of our service relationship with your practice and for a reasonable period afterward to satisfy warranty, accounting, and audit obligations (typically seven years). You may request deletion of specific cases or your entire account at any time by contacting us; we will delete what we can lawfully delete and explain any limitations.
Data in transit is protected by HTTPS/TLS. Data at rest in our database and file storage is encrypted at the storage layer. Access to production data is restricted to authorized PureAlign personnel and protected by individual credentials. We do not claim our security is perfect; if we discover a security incident affecting your data, we will notify you promptly.
You may at any time:
Submit requests to the contact address below. We respond within 30 days.
This Service is not intended for use by children. Account creation requires a professional dental license. We do not knowingly collect information directly from anyone under the age of 18.
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Material changes will be communicated to account holders by in-app notice or email.
For privacy questions or to exercise the rights above, contact:
PureAlign Labs
Baghdad, Iraq
Email: alisaady82@gmail.com